{"id":108472,"date":"2026-09-09T22:24:34","date_gmt":"2026-09-10T03:24:34","guid":{"rendered":"https:\/\/prizmatech.pe\/drones\/?page_id=108472"},"modified":"2026-09-09T22:30:44","modified_gmt":"2026-09-10T03:30:44","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/prizmatech.pe\/drones\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb1&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.27.5&#8243; _module_preset=\u00bbdefault\u00bb 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[et_pb_line_break_holder] -->  width: 16px;<!-- [et_pb_line_break_holder] -->  height: 16px;<!-- [et_pb_line_break_holder] -->  fill: #ff6b6b;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-mobile-nav-trigger.ptc-is-open .ptc-chevron-icon {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.ptc-mobile-nav-trigger.ptc-is-open .ptc-close-icon {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-mobile-dropdown-menu {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  position: absolute;<!-- [et_pb_line_break_holder] -->  top: 100%;<!-- [et_pb_line_break_holder] -->  left: clamp(16px, 3.5vw, 36px);<!-- [et_pb_line_break_holder] -->  right: clamp(16px, 3.5vw, 36px);<!-- [et_pb_line_break_holder] -->  background: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1.5px solid var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  border-top: none;<!-- [et_pb_line_break_holder] -->  border-radius: 0 0 var(--ptc-radius-md) var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-md);<!-- [et_pb_line_break_holder] -->  padding: 8px 0;<!-- [et_pb_line_break_holder] -->  max-height: 380px;<!-- [et_pb_line_break_holder] -->  overflow-y: auto;<!-- [et_pb_line_break_holder] -->  z-index: 100;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-mobile-dropdown-menu.ptc-is-open {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: space-between;<!-- [et_pb_line_break_holder] -->  padding: 12px 18px;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  text-decoration: none;<!-- [et_pb_line_break_holder] -->  border-bottom: 1px solid var(--ptc-gray-200);<!-- [et_pb_line_break_holder] -->  transition: var(--ptc-transition);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item:last-child {<!-- [et_pb_line_break_holder] -->  border-bottom: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item:hover {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent-light);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item.ptc-is-selected {<!-- [et_pb_line_break_holder] -->  color: #8a6a00; \/* Dorado tostado con contraste AAA sobre blanco *\/<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent-light);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item-check {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  width: 16px;<!-- [et_pb_line_break_holder] -->  height: 16px;<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-dropdown-item.ptc-is-selected .ptc-dropdown-item-check {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   SECCIONES DE CONTENIDO Y ENCABEZADOS<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-legal-section {<!-- [et_pb_line_break_holder] -->  padding-block: clamp(48px, 6vw, 76px);<!-- [et_pb_line_break_holder] -->  scroll-margin-top: 80px; \/* Offset para cabecera fija *\/<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-section:nth-child(even) {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-section:nth-child(odd) {<!-- [et_pb_line_break_holder] -->  background-color: #fafbfc;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-section-header {<!-- [et_pb_line_break_holder] -->  margin-bottom: 32px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-badge {<!-- [et_pb_line_break_holder] -->  display: inline-block;<!-- [et_pb_line_break_holder] -->  font-size: 12.5px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: #8a6a00; \/* dorado accesible sobre blanco *\/<!-- [et_pb_line_break_holder] -->  text-transform: uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing: 1.2px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 8px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-section-title {<!-- [et_pb_line_break_holder] -->  font-size: clamp(22px, 2.7vw, 34px);<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  letter-spacing: -0.4px;<!-- [et_pb_line_break_holder] -->  line-height: 1.25;<!-- [et_pb_line_break_holder] -->  margin: 0 0 10px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-section-subtitle {<!-- [et_pb_line_break_holder] -->  font-size: clamp(14px, 1.1vw, 16px);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-gray-700);<!-- [et_pb_line_break_holder] -->  line-height: 1.6;<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   ACORDE\u00d3N INTERACTIVO (PATR\u00d3N CL\u00c1USULAS LEGALES)<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-accordion {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  flex-direction: column;<!-- [et_pb_line_break_holder] -->  gap: 12px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-gray-300);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  overflow: hidden;<!-- [et_pb_line_break_holder] -->  transition: var(--ptc-transition);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item:hover {<!-- [et_pb_line_break_holder] -->  border-color: rgba(228, 177, 0, 0.45);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item.ptc-is-open {<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-sm);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-trigger {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: space-between;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  padding: 16px 20px;<!-- [et_pb_line_break_holder] -->  background-color: transparent;<!-- [et_pb_line_break_holder] -->  border: none;<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  text-align: left;<!-- [et_pb_line_break_holder] -->  transition: background-color 0.2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item.ptc-is-open .ptc-accordion-trigger {<!-- [et_pb_line_break_holder] -->  background-color: #f8fafb;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-trigger-title {<!-- [et_pb_line_break_holder] -->  font-size: 15px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  line-height: 1.35;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-clause-number {<!-- [et_pb_line_break_holder] -->  color: #8a6a00;<!-- [et_pb_line_break_holder] -->  font-weight: 900;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-chevron {<!-- [et_pb_line_break_holder] -->  width: 18px;<!-- [et_pb_line_break_holder] -->  height: 18px;<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-gray-600);<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->  transition: transform 0.25s ease, fill 0.25s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item.ptc-is-open .ptc-accordion-chevron {<!-- [et_pb_line_break_holder] -->  transform: rotate(180deg);<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-content {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  padding: 20px 24px 26px;<!-- [et_pb_line_break_holder] -->  font-size: 14.5px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-gray-800);<!-- [et_pb_line_break_holder] -->  line-height: 1.68;<!-- [et_pb_line_break_holder] -->  border-top: 1px solid var(--ptc-gray-200);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-item.ptc-is-open .ptc-accordion-content {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-content p {<!-- [et_pb_line_break_holder] -->  margin: 0 0 14px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-content p:last-child {<!-- [et_pb_line_break_holder] -->  margin-bottom: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-content ul,<!-- [et_pb_line_break_holder] -->.ptc-accordion-content ol {<!-- [et_pb_line_break_holder] -->  margin: 12px 0 16px 20px;<!-- [et_pb_line_break_holder] -->  padding: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-accordion-content li {<!-- [et_pb_line_break_holder] -->  margin-bottom: 8px;<!-- [et_pb_line_break_holder] -->  padding-left: 4px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   CAJAS DE AVISO Y ADVERTENCIA LEGAL<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-callout-notice {<!-- [et_pb_line_break_holder] -->  background-color: #fff8f8;<!-- [et_pb_line_break_holder] -->  border: 1px solid rgba(229, 57, 53, 0.25);<!-- [et_pb_line_break_holder] -->  border-left: 4.5px solid #e53935;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  padding: 16px 20px;<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->  line-height: 1.6;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-gray-900);<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: flex-start;<!-- [et_pb_line_break_holder] -->  gap: 14px;<!-- [et_pb_line_break_holder] -->  margin: 20px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-callout-icon {<!-- [et_pb_line_break_holder] -->  width: 20px;<!-- [et_pb_line_break_holder] -->  height: 20px;<!-- [et_pb_line_break_holder] -->  fill: #e53935;<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->  margin-top: 2px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-callout-notice.ptc-notice-info {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent-light);<!-- [et_pb_line_break_holder] -->  border: 1px solid rgba(228, 177, 0, 0.35);<!-- [et_pb_line_break_holder] -->  border-left: 4.5px solid var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-callout-notice.ptc-notice-info .ptc-callout-icon {<!-- [et_pb_line_break_holder] -->  fill: #8a6a00;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   TABLA DE DATOS Y COBERTURAS (SIN SCROLL HORIZONTAL DE P\u00c1GINA)<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-table-wrapper {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  overflow-x: auto;<!-- [et_pb_line_break_holder] -->  -webkit-overflow-scrolling: touch;<!-- [et_pb_line_break_holder] -->  margin: 24px 0;<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-gray-300);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-sm);<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  border-collapse: collapse;<!-- [et_pb_line_break_holder] -->  text-align: left;<!-- [et_pb_line_break_holder] -->  min-width: 580px; \/* Asegura lectura clara *\/<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table thead {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table th {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  font-size: 12px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  text-transform: uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing: 0.8px;<!-- [et_pb_line_break_holder] -->  padding: 14px 18px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table td {<!-- [et_pb_line_break_holder] -->  padding: 14px 18px;<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-gray-800);<!-- [et_pb_line_break_holder] -->  border-bottom: 1px solid var(--ptc-gray-200);<!-- [et_pb_line_break_holder] -->  vertical-align: top;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table tr:last-child td {<!-- [et_pb_line_break_holder] -->  border-bottom: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-legal-table tr:hover td {<!-- [et_pb_line_break_holder] -->  background-color: rgba(228, 177, 0, 0.04);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   TARJETAS COMPONENTES<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-card {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-gray-300);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-lg);<!-- [et_pb_line_break_holder] -->  padding: clamp(20px, 3vw, 32px);<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-sm);<!-- [et_pb_line_break_holder] -->  margin-bottom: 24px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-grid-2 {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));<!-- [et_pb_line_break_holder] -->  gap: 20px;<!-- [et_pb_line_break_holder] -->  margin-top: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-grid-3 {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));<!-- [et_pb_line_break_holder] -->  gap: 20px;<!-- [et_pb_line_break_holder] -->  margin-top: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-card-step {<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-gray-300);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 22px 20px;<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-step-badge {<!-- [et_pb_line_break_holder] -->  display: inline-flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  width: 32px;<!-- [et_pb_line_break_holder] -->  height: 32px;<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  border-radius: 8px;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  font-weight: 900;<!-- [et_pb_line_break_holder] -->  margin-bottom: 14px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-step-title {<!-- [et_pb_line_break_holder] -->  font-size: 16px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin: 0 0 8px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-step-desc {<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-gray-700);<!-- [et_pb_line_break_holder] -->  line-height: 1.55;<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   BLOQUE DE CONTACTO & BOTONES<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-footer-cta {<!-- [et_pb_line_break_holder] -->  background: linear-gradient(135deg, #213130 0%, #172322 100%);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  padding: clamp(48px, 6vw, 76px) 0;<!-- [et_pb_line_break_holder] -->  text-align: center;<!-- [et_pb_line_break_holder] -->  border-top: 3.5px solid var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-cta-eyebrow {<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  text-transform: uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing: 1.2px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 10px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-cta-title {<!-- [et_pb_line_break_holder] -->  font-size: clamp(24px, 3.2vw, 36px);<!-- [et_pb_line_break_holder] -->  font-weight: 900;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  margin: 0 0 14px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-cta-subtitle {<!-- [et_pb_line_break_holder] -->  font-size: 15px;<!-- [et_pb_line_break_holder] -->  color: #c9dbd9;<!-- [et_pb_line_break_holder] -->  max-width: 650px;<!-- [et_pb_line_break_holder] -->  margin: 0 auto 32px auto;<!-- [et_pb_line_break_holder] -->  line-height: 1.6;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-boxes {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));<!-- [et_pb_line_break_holder] -->  gap: 20px;<!-- [et_pb_line_break_holder] -->  max-width: 950px;<!-- [et_pb_line_break_holder] -->  margin: 0 auto 36px auto;<!-- [et_pb_line_break_holder] -->  text-align: left;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box {<!-- [et_pb_line_break_holder] -->  background: rgba(255, 255, 255, 0.05);<!-- [et_pb_line_break_holder] -->  border: 1px solid rgba(255, 255, 255, 0.12);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 20px;<!-- [et_pb_line_break_holder] -->  transition: var(--ptc-transition);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box:hover {<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  background: rgba(255, 255, 255, 0.08);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box-header {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 12px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 8px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box-header svg {<!-- [et_pb_line_break_holder] -->  width: 20px;<!-- [et_pb_line_break_holder] -->  height: 20px;<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box-title {<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  text-transform: uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing: 0.5px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box-detail {<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->  color: #cbd5e0;<!-- [et_pb_line_break_holder] -->  line-height: 1.5;<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-box-detail a {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  text-decoration: none;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.ptc-contact-box-detail a:hover {<!-- [et_pb_line_break_holder] -->  text-decoration: underline;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn-group {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  flex-wrap: wrap;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn {<!-- [et_pb_line_break_holder] -->  display: inline-flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->  padding: 14px 28px;<!-- [et_pb_line_break_holder] -->  font-size: 14.5px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  text-decoration: none;<!-- [et_pb_line_break_holder] -->  transition: var(--ptc-transition);<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  border: none;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn-primary {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn-primary:hover {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  transform: translateY(-1px);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn-secondary {<!-- [et_pb_line_break_holder] -->  background-color: transparent;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1.5px solid rgba(255, 255, 255, 0.3);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-btn-secondary:hover {<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   CONTACT PAGE & FORM COMPONENTS<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-contact-grid {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: 1fr 1.25fr;<!-- [et_pb_line_break_holder] -->  gap: 32px;<!-- [et_pb_line_break_holder] -->  align-items: start;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-info-card {<!-- [et_pb_line_break_holder] -->  background: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-border);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 28px;<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-sm);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-method {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 24px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-method:last-child {<!-- [et_pb_line_break_holder] -->  margin-bottom: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-icon-wrapper {<!-- [et_pb_line_break_holder] -->  width: 48px;<!-- [et_pb_line_break_holder] -->  height: 48px;<!-- [et_pb_line_break_holder] -->  border-radius: 12px;<!-- [et_pb_line_break_holder] -->  background: rgba(33, 49, 48, 0.06);<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-icon-wrapper svg {<!-- [et_pb_line_break_holder] -->  width: 24px;<!-- [et_pb_line_break_holder] -->  height: 24px;<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-method.is-accent .ptc-contact-icon-wrapper {<!-- [et_pb_line_break_holder] -->  background: rgba(228, 177, 0, 0.15);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-method.is-accent .ptc-contact-icon-wrapper svg {<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-details h3 {<!-- [et_pb_line_break_holder] -->  font-size: 16px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin: 0 0 6px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-details p {<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-muted);<!-- [et_pb_line_break_holder] -->  line-height: 1.5;<!-- [et_pb_line_break_holder] -->  margin: 0 0 6px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-details a {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  text-decoration: none;<!-- [et_pb_line_break_holder] -->  font-weight: 600;<!-- [et_pb_line_break_holder] -->  transition: color 0.2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-contact-details a:hover {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Map Container *\/<!-- [et_pb_line_break_holder] -->.ptc-map-container {<!-- [et_pb_line_break_holder] -->  margin-top: 24px;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  overflow: hidden;<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-border);<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  background: #eaebec;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-map-container iframe {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  height: 280px;<!-- [et_pb_line_break_holder] -->  border: 0;<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-map-link {<!-- [et_pb_line_break_holder] -->  display: inline-flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 8px;<!-- [et_pb_line_break_holder] -->  margin-top: 10px;<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  font-weight: 600;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  text-decoration: none;<!-- [et_pb_line_break_holder] -->  transition: color 0.2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-map-link:hover {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  text-decoration: underline;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-map-link svg {<!-- [et_pb_line_break_holder] -->  width: 16px;<!-- [et_pb_line_break_holder] -->  height: 16px;<!-- [et_pb_line_break_holder] -->  fill: currentColor;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Form Styles *\/<!-- [et_pb_line_break_holder] -->.ptc-form-card {<!-- [et_pb_line_break_holder] -->  background: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1px solid var(--ptc-border);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 32px;<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-sm);<!-- [et_pb_line_break_holder] -->  border-top: 4px solid var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-header {<!-- [et_pb_line_break_holder] -->  margin-bottom: 24px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-title {<!-- [et_pb_line_break_holder] -->  font-size: 22px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin: 0 0 8px 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-desc {<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-muted);<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-row {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: 1fr 1fr;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 16px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-group {<!-- [et_pb_line_break_holder] -->  margin-bottom: 18px;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  flex-direction: column;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-label {<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  font-weight: 600;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin-bottom: 6px;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  justify-content: space-between;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-label .ptc-required {<!-- [et_pb_line_break_holder] -->  color: #dc2626;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-input,<!-- [et_pb_line_break_holder] -->.ptc-form-select,<!-- [et_pb_line_break_holder] -->.ptc-form-textarea {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  font-family: inherit;<!-- [et_pb_line_break_holder] -->  font-size: 14.5px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  background-color: #ffffff;<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1; \/* Borde gris n\u00edtido y visible en toda la p\u00e1gina *\/<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  padding: 12px 14px;<!-- [et_pb_line_break_holder] -->  transition: border-color 0.2s ease, box-shadow 0.2s ease, background-color 0.2s ease;<!-- [et_pb_line_break_holder] -->  box-sizing: border-box;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-input:hover,<!-- [et_pb_line_break_holder] -->.ptc-form-select:hover,<!-- [et_pb_line_break_holder] -->.ptc-form-textarea:hover {<!-- [et_pb_line_break_holder] -->  border-color: #94a3b8; \/* Borde gris m\u00e1s marcado al pasar el cursor *\/<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-input:focus,<!-- [et_pb_line_break_holder] -->.ptc-form-select:focus,<!-- [et_pb_line_break_holder] -->.ptc-form-textarea:focus {<!-- [et_pb_line_break_holder] -->  outline: none;<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  box-shadow: 0 0 0 3.5px rgba(33, 49, 48, 0.12);<!-- [et_pb_line_break_holder] -->  background-color: #ffffff;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-input::placeholder,<!-- [et_pb_line_break_holder] -->.ptc-form-textarea::placeholder {<!-- [et_pb_line_break_holder] -->  color: #94a3b8;<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-textarea {<!-- [et_pb_line_break_holder] -->  resize: vertical;<!-- [et_pb_line_break_holder] -->  min-height: 120px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-checkbox-label {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: flex-start;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-muted);<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  line-height: 1.4;<!-- [et_pb_line_break_holder] -->  margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-checkbox-label input[type=\"checkbox\"] {<!-- [et_pb_line_break_holder] -->  width: 16px;<!-- [et_pb_line_break_holder] -->  height: 16px;<!-- [et_pb_line_break_holder] -->  margin-top: 2px;<!-- [et_pb_line_break_holder] -->  accent-color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-submit-btn {<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->  padding: 14px 24px;<!-- [et_pb_line_break_holder] -->  font-size: 15px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  text-transform: uppercase;<!-- [et_pb_line_break_holder] -->  letter-spacing: 0.5px;<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  border: none;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  transition: all 0.2s ease;<!-- [et_pb_line_break_holder] -->  box-shadow: var(--ptc-shadow-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-submit-btn:hover {<!-- [et_pb_line_break_holder] -->  background-color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  transform: translateY(-2px);<!-- [et_pb_line_break_holder] -->  box-shadow: 0 6px 16px rgba(228, 177, 0, 0.4);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-submit-btn svg {<!-- [et_pb_line_break_holder] -->  width: 18px;<!-- [et_pb_line_break_holder] -->  height: 18px;<!-- [et_pb_line_break_holder] -->  fill: currentColor;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-feedback {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  padding: 14px 16px;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  margin-top: 16px;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  line-height: 1.4;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-feedback.is-success {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->  background: #f0fdf4;<!-- [et_pb_line_break_holder] -->  color: #166534;<!-- [et_pb_line_break_holder] -->  border: 1px solid #bbf7d0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-form-feedback svg {<!-- [et_pb_line_break_holder] -->  width: 20px;<!-- [et_pb_line_break_holder] -->  height: 20px;<!-- [et_pb_line_break_holder] -->  fill: currentColor;<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   LIBRO DE RECLAMACIONES VIRTUAL COMPONENTS<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->.ptc-ldr-wrapper {<!-- [et_pb_line_break_holder] -->  max-width: 960px;<!-- [et_pb_line_break_holder] -->  margin: 0 auto;<!-- [et_pb_line_break_holder] -->  padding-top: clamp(44px, 5.5vw, 68px);<!-- [et_pb_line_break_holder] -->  padding-bottom: clamp(48px, 6vw, 72px);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-provider-card {<!-- [et_pb_line_break_holder] -->  background: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 24px 28px;<!-- [et_pb_line_break_holder] -->  margin-top: 8px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 24px;<!-- [et_pb_line_break_holder] -->  box-shadow: 0 4px 16px rgba(33, 49, 48, 0.04);<!-- [et_pb_line_break_holder] -->  border-left: 5px solid var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-provider-header {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  justify-content: space-between;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  flex-wrap: wrap;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 16px;<!-- [et_pb_line_break_holder] -->  padding-bottom: 16px;<!-- [et_pb_line_break_holder] -->  border-bottom: 1px solid #e2e8f0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-provider-title {<!-- [et_pb_line_break_holder] -->  font-size: 20px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-correlativo-badge {<!-- [et_pb_line_break_holder] -->  background: rgba(33, 49, 48, 0.06);<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1;<!-- [et_pb_line_break_holder] -->  padding: 6px 14px;<!-- [et_pb_line_break_holder] -->  border-radius: 20px;<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  display: inline-flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 6px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-grid-info {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-muted);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-grid-info strong {<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-notice-legal {<!-- [et_pb_line_break_holder] -->  border: 1.5px dashed var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  background: rgba(228, 177, 0, 0.05);<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  padding: 16px 20px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 28px;<!-- [et_pb_line_break_holder] -->  font-size: 13.5px;<!-- [et_pb_line_break_holder] -->  line-height: 1.55;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-section-card {<!-- [et_pb_line_break_holder] -->  background: var(--ptc-white);<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 28px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 24px;<!-- [et_pb_line_break_holder] -->  box-shadow: 0 4px 16px rgba(33, 49, 48, 0.04);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-section-title {<!-- [et_pb_line_break_holder] -->  font-size: 18px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  margin: 0 0 20px 0;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  gap: 10px;<!-- [et_pb_line_break_holder] -->  padding-bottom: 12px;<!-- [et_pb_line_break_holder] -->  border-bottom: 2px solid rgba(33, 49, 48, 0.08);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-ldr-section-title .ptc-ldr-step-num {<!-- [et_pb_line_break_holder] -->  width: 28px;<!-- [et_pb_line_break_holder] -->  height: 28px;<!-- [et_pb_line_break_holder] -->  border-radius: 50%;<!-- [et_pb_line_break_holder] -->  background: var(--ptc-accent);<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  font-size: 14px;<!-- [et_pb_line_break_holder] -->  font-weight: 800;<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Radio Selection Cards (Reclamo vs Queja \/ Producto vs Servicio) *\/<!-- [et_pb_line_break_holder] -->.ptc-radio-cards-grid {<!-- [et_pb_line_break_holder] -->  display: grid;<!-- [et_pb_line_break_holder] -->  grid-template-columns: 1fr 1fr;<!-- [et_pb_line_break_holder] -->  gap: 16px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card {<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: flex-start;<!-- [et_pb_line_break_holder] -->  gap: 14px;<!-- [et_pb_line_break_holder] -->  padding: 18px;<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  background: #ffffff;<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  transition: all 0.2s ease;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card:hover {<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  background: #fff;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card input[type=\"radio\"] {<!-- [et_pb_line_break_holder] -->  margin-top: 3px;<!-- [et_pb_line_break_holder] -->  accent-color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->  width: 18px;<!-- [et_pb_line_break_holder] -->  height: 18px;<!-- [et_pb_line_break_holder] -->  flex-shrink: 0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card.is-selected {<!-- [et_pb_line_break_holder] -->  border-color: var(--ptc-accent-hover);<!-- [et_pb_line_break_holder] -->  background: rgba(228, 177, 0, 0.04);<!-- [et_pb_line_break_holder] -->  box-shadow: 0 2px 8px rgba(228, 177, 0, 0.15);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card-content h4 {<!-- [et_pb_line_break_holder] -->  margin: 0 0 4px 0;<!-- [et_pb_line_break_holder] -->  font-size: 15px;<!-- [et_pb_line_break_holder] -->  font-weight: 700;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-radio-card-content p {<!-- [et_pb_line_break_holder] -->  margin: 0;<!-- [et_pb_line_break_holder] -->  font-size: 13px;<!-- [et_pb_line_break_holder] -->  color: var(--ptc-muted);<!-- [et_pb_line_break_holder] -->  line-height: 1.45;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Apoderado Collapsible *\/<!-- [et_pb_line_break_holder] -->.ptc-apoderado-container {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  background: #f8fafc;<!-- [et_pb_line_break_holder] -->  border: 1.5px solid #cbd5e1;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-sm);<!-- [et_pb_line_break_holder] -->  padding: 20px;<!-- [et_pb_line_break_holder] -->  margin-top: 16px;<!-- [et_pb_line_break_holder] -->  margin-bottom: 20px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-apoderado-container.is-visible {<!-- [et_pb_line_break_holder] -->  display: block;<!-- [et_pb_line_break_holder] -->  animation: ptcFadeIn 0.25s ease forwards;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@keyframes ptcFadeIn {<!-- [et_pb_line_break_holder] -->  from { opacity: 0; transform: translateY(-6px); }<!-- [et_pb_line_break_holder] -->  to { opacity: 1; transform: translateY(0); }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Modal \/ Receipt Styles *\/<!-- [et_pb_line_break_holder] -->.ptc-receipt-modal {<!-- [et_pb_line_break_holder] -->  display: none;<!-- [et_pb_line_break_holder] -->  position: fixed;<!-- [et_pb_line_break_holder] -->  top: 0;<!-- [et_pb_line_break_holder] -->  left: 0;<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  height: 100%;<!-- [et_pb_line_break_holder] -->  background: rgba(0, 0, 0, 0.65);<!-- [et_pb_line_break_holder] -->  z-index: 99999;<!-- [et_pb_line_break_holder] -->  overflow-y: auto;<!-- [et_pb_line_break_holder] -->  padding: 30px 16px;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  backdrop-filter: blur(4px);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-receipt-modal.is-open {<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-receipt-card {<!-- [et_pb_line_break_holder] -->  background: #ffffff;<!-- [et_pb_line_break_holder] -->  max-width: 780px;<!-- [et_pb_line_break_holder] -->  width: 100%;<!-- [et_pb_line_break_holder] -->  border-radius: var(--ptc-radius-md);<!-- [et_pb_line_break_holder] -->  padding: 36px;<!-- [et_pb_line_break_holder] -->  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.25);<!-- [et_pb_line_break_holder] -->  position: relative;<!-- [et_pb_line_break_holder] -->  border-top: 6px solid var(--ptc-accent);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-receipt-close {<!-- [et_pb_line_break_holder] -->  position: absolute;<!-- [et_pb_line_break_holder] -->  top: 16px;<!-- [et_pb_line_break_holder] -->  right: 16px;<!-- [et_pb_line_break_holder] -->  background: #f1f5f9;<!-- [et_pb_line_break_holder] -->  border: 0;<!-- [et_pb_line_break_holder] -->  width: 36px;<!-- [et_pb_line_break_holder] -->  height: 36px;<!-- [et_pb_line_break_holder] -->  border-radius: 50%;<!-- [et_pb_line_break_holder] -->  cursor: pointer;<!-- [et_pb_line_break_holder] -->  display: flex;<!-- [et_pb_line_break_holder] -->  align-items: center;<!-- [et_pb_line_break_holder] -->  justify-content: center;<!-- [et_pb_line_break_holder] -->  transition: background 0.2s;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-receipt-close:hover {<!-- [et_pb_line_break_holder] -->  background: #e2e8f0;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.ptc-receipt-close svg {<!-- [et_pb_line_break_holder] -->  width: 20px;<!-- [et_pb_line_break_holder] -->  height: 20px;<!-- [et_pb_line_break_holder] -->  fill: var(--ptc-dark);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* ==========================================================================<!-- [et_pb_line_break_holder] -->   MEDIA QUERIES (RESPONSIVE SEGURO SIN !important DESTRUCTIVOS)<!-- [et_pb_line_break_holder] -->   ========================================================================== *\/<!-- [et_pb_line_break_holder] -->@media (max-width: 991px) {<!-- [et_pb_line_break_holder] -->  .ptc-quicknav-desktop {<!-- [et_pb_line_break_holder] -->    display: none;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-quicknav-mobile {<!-- [et_pb_line_break_holder] -->    display: block;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-contact-grid {<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width: 767px) {<!-- [et_pb_line_break_holder] -->  .ptc-hero-title {<!-- [et_pb_line_break_holder] -->    font-size: 26px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-section-title {<!-- [et_pb_line_break_holder] -->    font-size: 22px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-card {<!-- [et_pb_line_break_holder] -->    padding: 18px 15px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-accordion-trigger {<!-- [et_pb_line_break_holder] -->    padding: 14px 16px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-accordion-content {<!-- [et_pb_line_break_holder] -->    padding: 16px 18px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-grid-2, .ptc-grid-3 {<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-form-card {<!-- [et_pb_line_break_holder] -->    padding: 22px 16px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-radio-cards-grid {<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-ldr-section-card {<!-- [et_pb_line_break_holder] -->    padding: 20px 16px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  .ptc-receipt-card {<!-- [et_pb_line_break_holder] -->    padding: 24px 16px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->@media (max-width: 600px) {<!-- [et_pb_line_break_holder] -->  .ptc-form-row {<!-- [et_pb_line_break_holder] -->    grid-template-columns: 1fr;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<div class=\"ptc-legal-wrapper\" id=\"prizmatech-libro-de-reclamaciones\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- ==================== HERO PRINCIPAL ==================== --><!-- [et_pb_line_break_holder] -->  <\/p>\n<header class=\"ptc-terms-hero\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ptc-container\"><!-- [et_pb_line_break_holder] -->      <span class=\"ptc-hero-eyebrow\">PRIZMA DRONES \u00b7 PLATAFORMA OFICIAL DE ATENCI\u00d3N AL CONSUMIDOR<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h1 class=\"ptc-hero-title\">Libro de Reclamaciones Virtual<\/h1>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"ptc-hero-subtitle\"><!-- [et_pb_line_break_holder] -->        Conforme a lo dispuesto en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571) y el Reglamento del Libro de Reclamaciones (D.S. N\u00b0 011-2011-PCM y modificatoria Ley N\u00b0 31435) por <strong>Prizma Technology S.A.C.<\/strong><!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"ptc-hero-meta-badges\"><!-- [et_pb_line_break_holder] -->        <span class=\"ptc-meta-badge\"><!-- [et_pb_line_break_holder] -->          <svg viewBox=\"0 0 24 24\"><path d=\"M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-5 14H7v-2h7v2zm3-4H7v-2h10v2zm0-4H7V7h10v2z\"\/><\/svg><!-- [et_pb_line_break_holder] -->          RUC: 20602215068 \u00b7 Prizma Technology S.A.C.<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] -->        <span class=\"ptc-meta-badge\"><!-- [et_pb_line_break_holder] -->          <svg viewBox=\"0 0 24 24\"><path d=\"M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7zm0 9.5c-1.38 0-2.5-1.12-2.5-2.5s1.12-2.5 2.5-2.5 2.5 1.12 2.5 2.5-1.12 2.5-2.5 2.5z\"\/><\/svg><!-- [et_pb_line_break_holder] -->          Establecimiento: Av. Arenales 2055, Tienda 102 &#8211; Lince, Lima<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] -->        <span class=\"ptc-meta-badge\"><!-- [et_pb_line_break_holder] -->          <svg viewBox=\"0 0 24 24\"><path d=\"M11.99 2C6.47 2 2 6.48 2 12s4.47 10 9.99 10C17.52 22 22 17.52 22 12S17.52 2 11.99 2zM12 20c-4.42 0-8-3.58-8-8s3.58-8 8-8 8 3.58 8 8-3.58 8-8 8zm.5-13H11v6l5.25 3.15.75-1.23-4.5-2.67z\"\/><\/svg><!-- [et_pb_line_break_holder] -->          Plazo Legal: 15 D\u00edas H\u00e1biles Improrrogables<!-- [et_pb_line_break_holder] -->        <\/span><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- ==================== CONTENIDO PRINCIPAL ==================== --><!-- [et_pb_line_break_holder] -->  <main class=\"ptc-legal-content\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ptc-container\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"ptc-ldr-wrapper\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- 1. TARJETA DE IDENTIFICACI\u00d3N DEL PROVEEDOR --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-ldr-provider-card\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-provider-header\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-badge\" style=\"margin-bottom: 6px;\">PROVEEDOR REGISTRADO<\/span><!-- [et_pb_line_break_holder] -->              <\/p>\n<h2 class=\"ptc-ldr-provider-title\">PRIZMA TECHNOLOGY S.A.C.<\/h2>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-ldr-correlativo-badge\" id=\"ptc-badge-correlativo\"><!-- [et_pb_line_break_holder] -->              <svg style=\"width: 16px; height: 16px; fill: var(--ptc-accent-hover);\" viewBox=\"0 0 24 24\"><path d=\"M14 2H6c-1.1 0-1.99.9-1.99 2L4 20c0 1.1.89 2 1.99 2H18c1.1 0 2-.9 2-2V8l-6-6zm2 16H8v-2h8v2zm0-4H8v-2h8v2zm-3-5V3.5L18.5 9H13z\"\/><\/svg><!-- [et_pb_line_break_holder] -->              Hoja de Reclamaci\u00f3n N\u00b0: <span id=\"ptc-hoja-num\">LDR-2026-0042<\/span><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-grid-info\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->              <strong>RUC:<\/strong> 20602215068<!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->              <strong>Direcci\u00f3n Fiscal:<\/strong> Av. Arenales 2055, Tienda 102 &#8211; Lince, Lima<!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->              <strong>Portales Oficiales:<\/strong> prizmatech.pe\/drones\/ \u00b7 prizmadrones.pe<!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/p>\n<div><!-- [et_pb_line_break_holder] -->              <strong>\u00c1rea Responsable:<\/strong> fgambini@prizmastore.pe<!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- 2. AVISO LEGAL REGLAMENTARIO (ART. 5 D.S. 011-2011-PCM) --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-ldr-notice-legal\"><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 8px 0;\"><!-- [et_pb_line_break_holder] -->            <strong>* \u00c1mbito de Aplicaci\u00f3n:<\/strong> Los reclamos y quejas recibidos en este libro se atender\u00e1n exclusivamente en relaci\u00f3n a las transacciones y servicios contratados en la Tienda Virtual oficial (<strong>https:\/\/prizmatech.pe\/drones\/<\/strong>) y en nuestro establecimiento oficial de <strong>Av. Arenales 2055, Tienda 102 &#8211; Lince, Lima<\/strong>, bajo la titularidad exclusiva de <strong>Prizma Technology S.A.C.<\/strong> Si realiz\u00f3 su compra en otro canal o distribuidor no autorizado, deber\u00e1 canalizar su requerimiento ante el punto de venta correspondiente.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0; font-size: 13px; color: #854d0e;\"><!-- [et_pb_line_break_holder] -->            <strong>Al amparo del art\u00edculo 5 del Reglamento del Libro de Reclamaciones:<\/strong> En caso de que el consumidor no consigne como m\u00ednimo su nombre, DNI, domicilio o correo electr\u00f3nico, fecha del reclamo o queja y el detalle de los mismos, estos se considerar\u00e1n legalmente como no presentados.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- 3. FORMULARIO OFICIAL --><!-- [et_pb_line_break_holder] -->        <\/p>\n<form id=\"ptc-form-ldr\" onsubmit=\"return false;\" autocomplete=\"off\"><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- ==================== SECCI\u00d3N 1: DATOS DEL CONSUMIDOR ==================== --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-section-card\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h3 class=\"ptc-ldr-section-title\"><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-ldr-step-num\">1<\/span><!-- [et_pb_line_break_holder] -->              Identificaci\u00f3n del Consumidor Reclamante<!-- [et_pb_line_break_holder] -->            <\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Checkbox Menor de Edad --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-checkbox-label\" style=\"margin-bottom: 22px; padding: 12px 14px; background: #f8fafc; border-radius: var(--ptc-radius-sm); border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <input type=\"checkbox\" id=\"ptc-check-menor\"><!-- [et_pb_line_break_holder] -->              <span style=\"font-weight: 600; color: var(--ptc-dark);\"><!-- [et_pb_line_break_holder] -->                \u00bfLa persona que presenta el reclamo es menor de edad? (Habilitar datos del padre, madre o apoderado)<!-- [et_pb_line_break_holder] -->              <\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Bloque Condicional Apoderado --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div id=\"ptc-apoderado-block\" class=\"ptc-apoderado-container\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<h4 style=\"font-size: 15px; font-weight: 700; color: var(--ptc-dark); margin: 0 0 14px 0; border-bottom: 1px solid var(--ptc-border); padding-bottom: 6px;\"><!-- [et_pb_line_break_holder] -->                Datos del Padre, Madre o Apoderado Legal<!-- [et_pb_line_break_holder] -->              <\/h4>\n<p><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-tipo-doc\" class=\"ptc-form-label\">Tipo de Documento (Apoderado)<\/label><!-- [et_pb_line_break_holder] -->                  <select id=\"ptc-apod-tipo-doc\" name=\"apod_tipo_doc\" class=\"ptc-form-select\"><!-- [et_pb_line_break_holder] --><option value=\"DNI\">DNI (Documento Nacional de Identidad)<\/option><!-- [et_pb_line_break_holder] --><option value=\"CE\">Carn\u00e9 de Extranjer\u00eda (CE)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Pasaporte\">Pasaporte<\/option><!-- [et_pb_line_break_holder] -->                  <\/select><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-num-doc\" class=\"ptc-form-label\">Nro. de Documento (Apoderado)<\/label><!-- [et_pb_line_break_holder] -->                  <input type=\"text\" id=\"ptc-apod-num-doc\" name=\"apod_num_doc\" class=\"ptc-form-input\" placeholder=\"Ej. 08765432 (DNI) o 001234567 (CE)\"><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-nombres\" class=\"ptc-form-label\">Nombres del Apoderado<\/label><!-- [et_pb_line_break_holder] -->                  <input type=\"text\" id=\"ptc-apod-nombres\" name=\"apod_nombres\" class=\"ptc-form-input\" placeholder=\"Ej. Carlos Alberto\"><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-apellidos\" class=\"ptc-form-label\">Apellidos del Apoderado<\/label><!-- [et_pb_line_break_holder] -->                  <input type=\"text\" id=\"ptc-apod-apellidos\" name=\"apod_apellidos\" class=\"ptc-form-input\" placeholder=\"Ej. Mendoza Morales\"><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-tel\" class=\"ptc-form-label\">Tel\u00e9fono del Apoderado<\/label><!-- [et_pb_line_break_holder] -->                  <input type=\"tel\" id=\"ptc-apod-tel\" name=\"apod_tel\" class=\"ptc-form-input\" placeholder=\"Ej. 987 654 321\"><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                  <label for=\"ptc-apod-email\" class=\"ptc-form-label\">Correo del Apoderado<\/label><!-- [et_pb_line_break_holder] -->                  <input type=\"email\" id=\"ptc-apod-email\" name=\"apod_email\" class=\"ptc-form-input\" placeholder=\"Ej. apoderado@ejemplo.com\"><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Fila Documento Titular --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-tipo-doc\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Tipo de Documento<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <select id=\"ptc-tipo-doc\" name=\"tipo_documento\" class=\"ptc-form-select\"><!-- [et_pb_line_break_holder] --><option value=\"DNI\">DNI (Documento Nacional de Identidad)<\/option><!-- [et_pb_line_break_holder] --><option value=\"CE\">Carn\u00e9 de Extranjer\u00eda (CE)<\/option><!-- [et_pb_line_break_holder] --><option value=\"RUC\">RUC (Persona Natural con Negocio)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Pasaporte\">Pasaporte<\/option><!-- [et_pb_line_break_holder] -->                <\/select><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-num-doc\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Nro. de Documento<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-num-doc\" name=\"numero_documento\" class=\"ptc-form-input\" placeholder=\"Ej. 72345678 (DNI) o 2060... (RUC)\" required><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Nombres y Apellidos --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-row\" style=\"grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-nombres\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Nombres<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-nombres\" name=\"nombres\" class=\"ptc-form-input\" placeholder=\"Ej. Juan Carlos\" required><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-ape-paterno\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Apellido Paterno<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-ape-paterno\" name=\"apellido_paterno\" class=\"ptc-form-input\" placeholder=\"Ej. Rodr\u00edguez\" required><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-ape-materno\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Apellido Materno<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-ape-materno\" name=\"apellido_materno\" class=\"ptc-form-input\" placeholder=\"Ej. Salazar (opcional)\"><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Tel\u00e9fono y Correo --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-telefono\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Tel\u00e9fono \/ WhatsApp<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"tel\" id=\"ptc-telefono\" name=\"telefono\" class=\"ptc-form-input\" placeholder=\"Ej. 926 220 997\" required><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-email\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Correo Electr\u00f3nico<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"email\" id=\"ptc-email\" name=\"email\" class=\"ptc-form-input\" placeholder=\"Ej. tu.correo@gmail.com\" required><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Direcci\u00f3n Domiciliaria --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-direccion\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Direcci\u00f3n Domiciliaria<\/span><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <input type=\"text\" id=\"ptc-direccion\" name=\"direccion\" class=\"ptc-form-input\" placeholder=\"Ej. Av. Javier Prado Este 2450, Dpto. 502 - San Borja, Lima\" required><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Tipo de Respuesta Solicitada --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-tipo-respuesta\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Canal Preferido para Notificaci\u00f3n de Respuesta<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <select id=\"ptc-tipo-respuesta\" name=\"tipo_respuesta\" class=\"ptc-form-select\"><!-- [et_pb_line_break_holder] --><option value=\"Correo Electr\u00f3nico\">Correo Electr\u00f3nico (Recomendado para trazabilidad inmediata)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Direcci\u00f3n Domiciliaria\">Direcci\u00f3n Domiciliaria (Carta f\u00edsica certificada)<\/option><!-- [et_pb_line_break_holder] -->              <\/select><!-- [et_pb_line_break_holder] -->              <small style=\"margin-top: 6px; color: var(--ptc-muted); font-size: 12.5px; line-height: 1.45;\"><!-- [et_pb_line_break_holder] -->                \u201cAl momento de ingresar un reclamo o queja virtual dentro de este sitio web, y si ya ha indicado una direcci\u00f3n f\u00edsica, no se encuentra obligado a brindar un correo electr\u00f3nico dentro del Libro de Reclamaciones Virtual.\u201d<!-- [et_pb_line_break_holder] -->              <\/small><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- ==================== SECCI\u00d3N 2: IDENTIFICACI\u00d3N DEL BIEN CONTRATADO ==================== --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-section-card\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h3 class=\"ptc-ldr-section-title\"><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-ldr-step-num\">2<\/span><!-- [et_pb_line_break_holder] -->              Identificaci\u00f3n del Bien Contratado<!-- [et_pb_line_break_holder] -->            <\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Radio: Producto vs Servicio --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-label\" style=\"margin-bottom: 10px;\"><!-- [et_pb_line_break_holder] -->              <span>Tipo del Bien Contratado:<\/span><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-radio-cards-grid\"><!-- [et_pb_line_break_holder] -->              <label class=\"ptc-radio-card is-selected\" id=\"card-bien-producto\"><!-- [et_pb_line_break_holder] -->                <input type=\"radio\" name=\"tipo_bien\" value=\"Producto\" checked><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-radio-card-content\"><!-- [et_pb_line_break_holder] -->                  <\/p>\n<h4>Producto (Dron \/ Accesorio)<\/h4>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>Drones DJI, estabilizadores, c\u00e1maras Osmo, bater\u00edas inteligentes o accesorios de vuelo.<\/pee><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <label class=\"ptc-radio-card\" id=\"card-bien-servicio\"><!-- [et_pb_line_break_holder] -->                <input type=\"radio\" name=\"tipo_bien\" value=\"Servicio\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-radio-card-content\"><!-- [et_pb_line_break_holder] -->                  <\/p>\n<h4>Servicio<\/h4>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>Mantenimiento preventivo, taller de servicio t\u00e9cnico, plan PrizmaTech Care o consultor\u00eda.<\/pee><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Fila: Tienda de compra y Monto Reclamado --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-tienda-compra\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Canal o Tienda de Compra<\/span><!-- [et_pb_line_break_holder] -->                  <span class=\"ptc-required\">*<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <select id=\"ptc-tienda-compra\" name=\"tienda_compra\" class=\"ptc-form-select\"><!-- [et_pb_line_break_holder] --><option value=\"Tienda Virtual (prizmatech.pe\/drones)\">Tienda Virtual (prizmatech.pe\/drones)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Tienda Oficial Lince (Av. Arenales 2055, Tienda 102)\">Tienda Oficial Lince (Av. Arenales 2055, Tienda 102)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Ventas por WhatsApp \/ Asesor Comercial (+51 926 220 997)\">Ventas por WhatsApp (+51 926 220 997)<\/option><!-- [et_pb_line_break_holder] --><option value=\"Venta Corporativa \/ Enterprise\">Venta Corporativa \/ Enterprise<\/option><!-- [et_pb_line_break_holder] -->                <\/select><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-monto-reclamo\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Monto Reclamado (S\/.)<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"number\" step=\"0.01\" id=\"ptc-monto-reclamo\" name=\"monto_reclamo\" class=\"ptc-form-input\" placeholder=\"Ej. 1499.00\"><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Fila: Comprobante y Pedido Web --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-row\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-comprobante\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Nro. de Boleta o Factura Electr\u00f3nica<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-comprobante\" name=\"comprobante\" class=\"ptc-form-input\" placeholder=\"Ej. B001-00012345 o F001-0000456\"><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->              <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->                <label for=\"ptc-num-pedido\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                  <span>Nro. de Pedido Web (si aplica)<\/span><!-- [et_pb_line_break_holder] -->                <\/label><!-- [et_pb_line_break_holder] -->                <input type=\"text\" id=\"ptc-num-pedido\" name=\"num_pedido\" class=\"ptc-form-input\" placeholder=\"Ej. #PRZ-10452 (opcional)\"><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Asunto --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-asunto-ldr\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Asunto de la Reclamaci\u00f3n<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <select id=\"ptc-asunto-ldr\" name=\"asunto_reclamacion\" class=\"ptc-form-select\"><!-- [et_pb_line_break_holder] --><option value=\"Atenci\u00f3n al Cliente\">Atenci\u00f3n al Cliente y Canales Comerciales<\/option><!-- [et_pb_line_break_holder] --><option value=\"Idoneidad o Funcionamiento del Producto\">Idoneidad o Funcionamiento del Dron \/ Equipo<\/option><!-- [et_pb_line_break_holder] --><option value=\"Proceso de Garant\u00eda DJI\">Proceso de Garant\u00eda de F\u00e1brica DJI<\/option><!-- [et_pb_line_break_holder] --><option value=\"Tiempos de Entrega o Despacho\">Tiempos de Despacho o Log\u00edstica Nacional<\/option><!-- [et_pb_line_break_holder] --><option value=\"Facturaci\u00f3n Electr\u00f3nica\">Facturaci\u00f3n Electr\u00f3nica o Liquidaci\u00f3n de Pago<\/option><!-- [et_pb_line_break_holder] --><option value=\"Otros\">Otros<\/option><!-- [et_pb_line_break_holder] -->              <\/select><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- ==================== SECCI\u00d3N 3: DETALLE DE LA RECLAMACI\u00d3N ==================== --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-section-card\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h3 class=\"ptc-ldr-section-title\"><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-ldr-step-num\">3<\/span><!-- [et_pb_line_break_holder] -->              Detalle de su Reclamaci\u00f3n (Reclamo o Queja)<!-- [et_pb_line_break_holder] -->            <\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Radio: Reclamo vs Queja con definiciones legales --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-label\" style=\"margin-bottom: 10px;\"><!-- [et_pb_line_break_holder] -->              <span>Tipo de Discrepancia Legal:<\/span><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-radio-cards-grid\"><!-- [et_pb_line_break_holder] -->              <label class=\"ptc-radio-card is-selected\" id=\"card-tipo-reclamo\"><!-- [et_pb_line_break_holder] -->                <input type=\"radio\" name=\"tipo_discrepancia\" value=\"Reclamo\" checked><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-radio-card-content\"><!-- [et_pb_line_break_holder] -->                  <\/p>\n<h4>RECLAMO<\/h4>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>Disconformidad relacionada directamente a los <strong>productos o servicios adquiridos<\/strong> (fallas, idoneidad, entrega o cobertura de garant\u00eda).<\/pee><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <label class=\"ptc-radio-card\" id=\"card-tipo-queja\"><!-- [et_pb_line_break_holder] -->                <input type=\"radio\" name=\"tipo_discrepancia\" value=\"Queja\"><!-- [et_pb_line_break_holder] -->                <\/p>\n<div class=\"ptc-radio-card-content\"><!-- [et_pb_line_break_holder] -->                  <\/p>\n<h4>QUEJA<\/h4>\n<p><!-- [et_pb_line_break_holder] -->                  <pee>Disconformidad <strong>no relacionada a los productos<\/strong>; malestar o descontento respecto a la atenci\u00f3n recibida por parte del personal.<\/pee><!-- [et_pb_line_break_holder] -->                <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Detalle del Reclamo --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-detalle-reclamo\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Detalle Circunstanciado del Reclamo o Queja<\/span><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <textarea <!-- [et_pb_line_break_holder] -->                id=\u00bbptc-detalle-reclamo\u00bb <!-- [et_pb_line_break_holder] -->                name=\u00bbdetalle_reclamo\u00bb <!-- [et_pb_line_break_holder] -->                class=\u00bbptc-form-textarea\u00bb <!-- [et_pb_line_break_holder] -->                rows=\u00bb6&#8243; <!-- [et_pb_line_break_holder] -->                placeholder=\u00bbDescribe de forma clara, ordenada y cronol\u00f3gica los hechos ocurridos (fechas, fallas presentadas, entrega o atenci\u00f3n recibida)&#8230;\u00bb <!-- [et_pb_line_break_holder] -->                required<!-- [et_pb_line_break_holder] -->              ><\/textarea><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Pedido Concreto del Consumidor --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-pedido-consumidor\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Pedido Concreto del Consumidor (Pretensi\u00f3n)<\/span><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-required\">* Requerido<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <textarea <!-- [et_pb_line_break_holder] -->                id=\u00bbptc-pedido-consumidor\u00bb <!-- [et_pb_line_break_holder] -->                name=\u00bbpedido_consumidor\u00bb <!-- [et_pb_line_break_holder] -->                class=\u00bbptc-form-textarea\u00bb <!-- [et_pb_line_break_holder] -->                rows=\u00bb4&#8243; <!-- [et_pb_line_break_holder] -->                placeholder=\u00bbIndica la soluci\u00f3n concreta que solicitas (ej. cambio de equipo por defecto de f\u00e1brica, reparaci\u00f3n sin costo, nota de cr\u00e9dito o devoluci\u00f3n)&#8230;\u00bb <!-- [et_pb_line_break_holder] -->                required<!-- [et_pb_line_break_holder] -->              ><\/textarea><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Adjuntar Archivo --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div class=\"ptc-form-group\"><!-- [et_pb_line_break_holder] -->              <label for=\"ptc-adjunto\" class=\"ptc-form-label\"><!-- [et_pb_line_break_holder] -->                <span>Adjuntar Comprobante o Archivo de Sustento (Opcional)<\/span><!-- [et_pb_line_break_holder] -->              <\/label><!-- [et_pb_line_break_holder] -->              <input type=\"file\" id=\"ptc-adjunto\" name=\"adjunto\" class=\"ptc-form-input\" accept=\".pdf,.jpg,.jpeg,.png\"><!-- [et_pb_line_break_holder] -->              <small style=\"color: var(--ptc-muted); font-size: 12.5px; margin-top: 4px;\"><!-- [et_pb_line_break_holder] -->                Formatos permitidos: PDF, JPG, PNG. Tama\u00f1o m\u00e1ximo recomendado: 5MB.<!-- [et_pb_line_break_holder] -->              <\/small><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <!-- ==================== SECCI\u00d3N 4: DISPOSICIONES LEGALES OBLIGATORIAS ==================== --><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-ldr-section-card\"><!-- [et_pb_line_break_holder] -->            <\/p>\n<h3 class=\"ptc-ldr-section-title\"><!-- [et_pb_line_break_holder] -->              <span class=\"ptc-ldr-step-num\">4<\/span><!-- [et_pb_line_break_holder] -->              Declaraciones y Aceptaci\u00f3n Legal (INDECOPI)<!-- [et_pb_line_break_holder] -->            <\/h3>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Checkbox 1 INDECOPI --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-checkbox-label\"><!-- [et_pb_line_break_holder] -->              <input type=\"checkbox\" id=\"ptc-check-indecopi-1\" required checked><!-- [et_pb_line_break_holder] -->              <span><!-- [et_pb_line_break_holder] -->                <strong style=\"color: #dc2626;\">*<\/strong> La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el <strong>INDECOPI<\/strong>.<!-- [et_pb_line_break_holder] -->              <\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Checkbox 2 Ley 31435 --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-checkbox-label\"><!-- [et_pb_line_break_holder] -->              <input type=\"checkbox\" id=\"ptc-check-indecopi-2\" required checked><!-- [et_pb_line_break_holder] -->              <span><!-- [et_pb_line_break_holder] -->                <strong style=\"color: #dc2626;\">*<\/strong> El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a <strong>quince (15) d\u00edas h\u00e1biles improrrogables<\/strong>, conforme a la Ley N\u00b0 31435.<!-- [et_pb_line_break_holder] -->              <\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Checkbox 3 Privacidad --><!-- [et_pb_line_break_holder] -->            <label class=\"ptc-form-checkbox-label\"><!-- [et_pb_line_break_holder] -->              <input type=\"checkbox\" id=\"ptc-check-privacidad\" required checked><!-- [et_pb_line_break_holder] -->              <span><!-- [et_pb_line_break_holder] -->                <strong style=\"color: #dc2626;\">*<\/strong> Declaro bajo juramento que toda la informaci\u00f3n consignada en esta hoja es ver\u00eddica y acepto la <a href=\"https:\/\/prizmatech.pe\/drones\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\" style=\"color: var(--ptc-accent-hover); font-weight: 700;\">Pol\u00edtica de Privacidad<\/a> de Prizma Technology S.A.C.<!-- [et_pb_line_break_holder] -->              <\/span><!-- [et_pb_line_break_holder] -->            <\/label><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Bot\u00f3n de Env\u00edo --><!-- [et_pb_line_break_holder] -->            <button type=\"button\" id=\"ptc-btn-submit-ldr\" class=\"ptc-form-submit-btn\" style=\"margin-top: 15px;\"><!-- [et_pb_line_break_holder] -->              <svg viewBox=\"0 0 24 24\"><path d=\"M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2zm-5 14H7v-2h7v2zm3-4H7v-2h10v2zm0-4H7V7h10v2z\"\/><\/svg><!-- [et_pb_line_break_holder] -->              <span>Registrar y Enviar Hoja de Reclamaci\u00f3n<\/span><!-- [et_pb_line_break_holder] -->            <\/button><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <!-- Feedback Success --><!-- [et_pb_line_break_holder] -->            <\/p>\n<div id=\"ptc-ldr-feedback\" class=\"ptc-form-feedback\"><!-- [et_pb_line_break_holder] -->              <svg viewBox=\"0 0 24 24\"><path d=\"M9 16.17L4.83 12l-1.42 1.41L9 19 21 7l-1.41-1.41z\"\/><\/svg><!-- [et_pb_line_break_holder] -->              <\/p>\n<div id=\"ptc-ldr-feedback-text\"><!-- [et_pb_line_break_holder] -->                \u00a1Hoja de Reclamaci\u00f3n generada con \u00e9xito!<!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->            <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/form>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    <!-- ==================== SECCI\u00d3N 5: ECOSISTEMA DE POL\u00cdTICAS VINCULADAS ==================== --><!-- [et_pb_line_break_holder] -->    <\/p>\n<section id=\"sec-politicas-vinculadas\" class=\"ptc-legal-section\" style=\"padding-bottom: 20px;\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"ptc-container\"><!-- [et_pb_line_break_holder] -->        <!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-section-header\"><!-- [et_pb_line_break_holder] -->          <span class=\"ptc-badge\">DOCUMENTACI\u00d3N RELACIONADA<\/span><!-- [et_pb_line_break_holder] -->          <\/p>\n<h2 class=\"ptc-section-title\">Ecosistema de Pol\u00edticas Oficiales de Prizma Drones<\/h2>\n<p><!-- [et_pb_line_break_holder] -->          <pee class=\"ptc-section-subtitle\">Conoce el marco normativo, garant\u00edas y condiciones comerciales que respaldan todas tus compras.<\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-card\" style=\"background: linear-gradient(135deg, rgba(33, 49, 48, 0.03) 0%, rgba(228, 177, 0, 0.05) 100%); border-left: 4px solid var(--ptc-gold);\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-grid-3\" style=\"grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 16px;\"><!-- [et_pb_line_break_holder] -->            <!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/politica-de-cambio-o-devolucion\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">1<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">Pol\u00edtica de Cambio o Devoluci\u00f3n<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">Desistimiento de compra de 7 d\u00edas, reemplazo por falla t\u00e9cnica DAP (30 d\u00edas) y proceso de extornos.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/politica-de-garantia\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">2<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">Pol\u00edtica de Garant\u00eda<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">Garant\u00eda oficial de f\u00e1brica DJI, plazos de cobertura por componente y servicio t\u00e9cnico especializado.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">3<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">Pol\u00edtica de Privacidad<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">Protecci\u00f3n de datos personales, ejercicio de derechos ARCO y confidencialidad bajo Ley N\u00b0 29733.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/terminos-y-condiciones\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">4<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">T\u00e9rminos y Condiciones<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">Condiciones de compra, pasarelas de pago, cuotas sin intereses y normativa aeron\u00e1utica DGAC \/ MTC.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/legales\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">5<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">Legales y Promociones<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">T\u00e9rminos de promociones, vigencia de stock, env\u00edos gratis y cobertura PrizmaTech Care.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/prizmatech.pe\/drones\/formas-de-envio\/\" target=\"_blank\" rel=\"noopener\" class=\"ptc-card-step\" style=\"text-decoration: none; color: inherit; transition: transform 0.2s, box-shadow 0.2s; display: block; padding: 20px; border-radius: 8px; background: #fff; border: 1px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->              <\/p>\n<div style=\"display: flex; align-items: center; gap: 10px; margin-bottom: 8px;\"><!-- [et_pb_line_break_holder] -->                <span class=\"ptc-step-badge\" style=\"width: 28px; height: 28px; font-size: 13px; background: var(--ptc-gold); color: #000;\">6<\/span><!-- [et_pb_line_break_holder] -->                <\/p>\n<h3 class=\"ptc-step-title\" style=\"margin: 0; font-size: 16px; color: var(--ptc-dark);\">Formas de Env\u00edo<\/h3>\n<p><!-- [et_pb_line_break_holder] -->              <\/div>\n<p><!-- [et_pb_line_break_holder] -->              <pee class=\"ptc-step-desc\" style=\"font-size: 13px; color: var(--ptc-muted); margin: 0;\">Despacho motorizado en Lima, env\u00edos a provincias con agencias cargo y clave secreta.<\/pee><!-- [et_pb_line_break_holder] -->            <\/a><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/main><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- ==================== MODAL DE CONSTANCIA VIRTUAL INDECOPI ==================== --><!-- [et_pb_line_break_holder] -->  <\/p>\n<div id=\"ptc-modal-recibo\" class=\"ptc-receipt-modal\" role=\"dialog\" aria-modal=\"true\" aria-labelledby=\"ptc-modal-title\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ptc-receipt-card\"><!-- [et_pb_line_break_holder] -->      <button type=\"button\" class=\"ptc-receipt-close\" id=\"ptc-btn-close-modal\" aria-label=\"Cerrar constancia\"><!-- [et_pb_line_break_holder] -->        <svg viewBox=\"0 0 24 24\"><path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"\/><\/svg><!-- [et_pb_line_break_holder] -->      <\/button><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"text-align: center; margin-bottom: 24px; padding-bottom: 18px; border-bottom: 2px solid var(--ptc-border);\"><!-- [et_pb_line_break_holder] -->        <span class=\"ptc-badge\" style=\"background: #166534; color: #fff; margin-bottom: 8px;\">CONSTANCIA DE REGISTRO OFICIAL<\/span><!-- [et_pb_line_break_holder] -->        <\/p>\n<h3 id=\"ptc-modal-title\" style=\"font-size: 24px; font-weight: 800; color: var(--ptc-dark); margin: 6px 0;\"><!-- [et_pb_line_break_holder] -->          Hoja de Reclamaci\u00f3n Virtual<!-- [et_pb_line_break_holder] -->        <\/h3>\n<p><!-- [et_pb_line_break_holder] -->        <pee style=\"font-size: 14px; color: var(--ptc-muted); margin: 0;\"><!-- [et_pb_line_break_holder] -->          C\u00f3digo \u00danico de Registro: <strong id=\"recibo-codigo\" style=\"color: var(--ptc-accent-hover); font-size: 16px;\">LDR-PRIZMA-2026-0042<\/strong><!-- [et_pb_line_break_holder] -->        <\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div id=\"recibo-contenido\" style=\"font-size: 14px; color: var(--ptc-dark); line-height: 1.6; margin-bottom: 24px;\"><!-- [et_pb_line_break_holder] -->        <!-- Se llena din\u00e1micamente --><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"background: #f8fafc; border: 1px solid var(--ptc-border); border-radius: var(--ptc-radius-sm); padding: 14px 18px; font-size: 13px; color: var(--ptc-muted); margin-bottom: 24px;\"><!-- [et_pb_line_break_holder] -->        <strong>Informaci\u00f3n Legal al Consumidor:<\/strong> Conforme al D.S. N\u00b0 011-2011-PCM y la Ley N\u00b0 31435, Prizma Technology S.A.C. emitir\u00e1 su respuesta formal en un plazo m\u00e1ximo de <strong>15 d\u00edas h\u00e1biles<\/strong> a trav\u00e9s del canal elegido. Se ha remitido una copia de este registro a la administraci\u00f3n (<a href=\"mailto:fgambini@prizmastore.pe\">fgambini@prizmastore.pe<\/a>).<!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"display: flex; justify-content: flex-end; gap: 12px; flex-wrap: wrap;\"><!-- [et_pb_line_break_holder] -->        <button type=\"button\" class=\"ptc-btn ptc-btn-secondary\" id=\"ptc-btn-print\" style=\"color: var(--ptc-dark); border-color: var(--ptc-border); background: #f1f5f9;\"><!-- [et_pb_line_break_holder] -->          \ud83d\udda8\ufe0f Imprimir \/ Guardar en PDF<!-- [et_pb_line_break_holder] -->        <\/button><!-- [et_pb_line_break_holder] -->        <button type=\"button\" class=\"ptc-btn ptc-btn-primary\" id=\"ptc-btn-modal-ok\"><!-- [et_pb_line_break_holder] -->          Entendido \/ Cerrar<!-- [et_pb_line_break_holder] -->        <\/button><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- ==================== PIE DE P\u00c1GINA Y CANALES OFICIALES ==================== --><!-- [et_pb_line_break_holder] -->  <\/p>\n<footer class=\"ptc-footer-cta\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"ptc-container\"><!-- [et_pb_line_break_holder] -->      <span class=\"ptc-cta-eyebrow\">CANAL DE ATENCI\u00d3N Y SOPORTE OFICIAL<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2 class=\"ptc-cta-title\">\u00bfNecesitas asistencia o resolver alguna consulta?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"ptc-cta-subtitle\"><!-- [et_pb_line_break_holder] -->        Nuestro equipo especializado en tecnolog\u00eda y drones DJI est\u00e1 a tu disposici\u00f3n para brindarte asesor\u00eda comercial y soporte t\u00e9cnico oportuno.<!-- [et_pb_line_break_holder] -->      <\/pee><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"ptc-contact-boxes\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-contact-box\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-contact-box-header\"><!-- [et_pb_line_break_holder] -->            <svg viewBox=\"0 0 24 24\"><path d=\"M12 2C6.48 2 2 6.48 2 12c0 1.54.36 2.98.97 4.29L1 23l6.91-1.92C9.17 21.66 10.55 22 12 22c5.52 0 10-4.48 10-10S17.52 2 12 2zm0 18c-1.4 0-2.73-.35-3.9-1l-.28-.17-4.1 1.14 1.15-3.99-.18-.3C4.07 14.53 3.67 13.3 3.67 12c0-4.6 3.73-8.33 8.33-8.33s8.33 3.73 8.33 8.33-3.73 8.33-8.33 8.33z\"\/><\/svg><!-- [et_pb_line_break_holder] -->            <span class=\"ptc-contact-box-title\">ATENCION WHATSAPP<\/span><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <pee class=\"ptc-contact-box-detail\"><!-- [et_pb_line_break_holder] -->            <a href=\"https:\/\/wa.me\/51926220997\" target=\"_blank\" rel=\"noopener\">+51 926 220 997<\/a><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->            Lunes a viernes de 9:30 am a 6:30 pm.<!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->            S\u00e1bados de 9:00 am a 1:00 pm y de 2:00 pm a 3:00 pm.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-contact-box\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-contact-box-header\"><!-- [et_pb_line_break_holder] -->            <svg viewBox=\"0 0 24 24\"><path d=\"M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7zm0 9.5c-1.38 0-2.5-1.12-2.5-2.5s1.12-2.5 2.5-2.5 2.5 1.12 2.5 2.5-1.12 2.5-2.5 2.5z\"\/><\/svg><!-- [et_pb_line_break_holder] -->            <span class=\"ptc-contact-box-title\">TIENDA OFICIAL<\/span><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <pee class=\"ptc-contact-box-detail\"><!-- [et_pb_line_break_holder] -->            Av. Arenales 2055, Tienda 102 &#8211; Lince, Lima.<!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->            Prizma Technology S.A.C.<!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"ptc-contact-box\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div class=\"ptc-contact-box-header\"><!-- [et_pb_line_break_holder] -->            <svg viewBox=\"0 0 24 24\"><path d=\"M20 4H4c-1.1 0-1.99.9-1.99 2L2 18c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm0 4l-8 5-8-5V6l8 5 8-5v2z\"\/><\/svg><!-- [et_pb_line_break_holder] -->            <span class=\"ptc-contact-box-title\">CONT\u00c1CTANOS<\/span><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <pee class=\"ptc-contact-box-detail\"><!-- [et_pb_line_break_holder] -->            Ventas: <a href=\"mailto:ventas@prizmadrones.pe\">ventas@prizmadrones.pe<\/a><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->            Soporte: <a href=\"mailto:soporte@prizmadrones.pe\">soporte@prizmadrones.pe<\/a><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->            Administraci\u00f3n: <a href=\"mailto:fgambini@prizmastore.pe\">fgambini@prizmastore.pe<\/a><!-- [et_pb_line_break_holder] -->          <\/pee><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"ptc-cta-actions\"><!-- [et_pb_line_break_holder] -->        <a href=\"https:\/\/prizmatech.pe\/drones\/\" class=\"ptc-btn ptc-btn-primary\"><!-- [et_pb_line_break_holder] -->          Volver a la tienda oficial<!-- [et_pb_line_break_holder] -->        <\/a><!-- [et_pb_line_break_holder] -->        <a href=\"https:\/\/prizmatech.pe\/drones\/prizmatech-care\/\" class=\"ptc-btn ptc-btn-secondary\"><!-- [et_pb_line_break_holder] -->          Conocer PrizmaTech Care<!-- [et_pb_line_break_holder] -->        <\/a><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/footer>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- Scripts de Interacci\u00f3n del Libro de Reclamaciones --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->\/**<!-- [et_pb_line_break_holder] --> * PrizmaTech \u2014 L\u00f3gica Interactiva para P\u00e1ginas Legales e Informativas<!-- [et_pb_line_break_holder] --> * Compatible con WordPress + Divi Builder + LiteSpeed Cache<!-- [et_pb_line_break_holder] --> * Control de Acorde\u00f3n, Scrollspy de Navegaci\u00f3n R\u00e1pida y Selector M\u00f3vil<!-- [et_pb_line_break_holder] --> *\/<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->(function () {<!-- [et_pb_line_break_holder] -->  'use strict';<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  if (window.PTC_LEGAL_SCRIPTS_LOADED) return;<!-- [et_pb_line_break_holder] -->  window.PTC_LEGAL_SCRIPTS_LOADED = true;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  var iniciado = false;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function esc(v) {<!-- [et_pb_line_break_holder] -->    return String(v ?? '')<!-- [et_pb_line_break_holder] -->      .replace(\/&\/g, '&amp;')<!-- [et_pb_line_break_holder] -->      .replace(\/<\/g, '&lt;')<!-- [et_pb_line_break_holder] -->      .replace(\/>\/g, '&gt;')<!-- [et_pb_line_break_holder] -->      .replace(\/\"\/g, '&quot;')<!-- [et_pb_line_break_holder] -->      .replace(\/'\/g, '&#39;');<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  function initPrizmaLegal() {<!-- [et_pb_line_break_holder] -->    if (iniciado) return;<!-- [et_pb_line_break_holder] -->    iniciado = true;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ 1. ACORDEONES (Solo un \u00edtem abierto a la vez dentro de cada grupo)<!-- [et_pb_line_break_holder] -->    var accordions = document.querySelectorAll('.ptc-legal-wrapper .ptc-accordion');<!-- [et_pb_line_break_holder] -->    accordions.forEach(function (acc) {<!-- [et_pb_line_break_holder] -->      var triggers = acc.querySelectorAll('.ptc-accordion-trigger');<!-- [et_pb_line_break_holder] -->      triggers.forEach(function (trigger) {<!-- [et_pb_line_break_holder] -->        trigger.addEventListener('click', function (e) {<!-- [et_pb_line_break_holder] -->          e.preventDefault();<!-- [et_pb_line_break_holder] -->          var currentItem = trigger.closest('.ptc-accordion-item');<!-- [et_pb_line_break_holder] -->          if (!currentItem) return;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          var wasOpen = currentItem.classList.contains('ptc-is-open');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          \/\/ Cerrar otros \u00edtems del mismo acorde\u00f3n<!-- [et_pb_line_break_holder] -->          var siblings = acc.querySelectorAll('.ptc-accordion-item');<!-- [et_pb_line_break_holder] -->          siblings.forEach(function (sib) {<!-- [et_pb_line_break_holder] -->            sib.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->          });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          \/\/ Si no estaba abierto, abrirlo<!-- [et_pb_line_break_holder] -->          if (!wasOpen) {<!-- [et_pb_line_break_holder] -->            currentItem.classList.add('ptc-is-open');<!-- [et_pb_line_break_holder] -->          }<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ 2. SELECTOR M\u00d3VIL DESPLEGABLE<!-- [et_pb_line_break_holder] -->    var mobileNavWrappers = document.querySelectorAll('.ptc-legal-wrapper .ptc-quicknav-mobile');<!-- [et_pb_line_break_holder] -->    mobileNavWrappers.forEach(function (mNav) {<!-- [et_pb_line_break_holder] -->      var trigger = mNav.querySelector('.ptc-mobile-nav-trigger');<!-- [et_pb_line_break_holder] -->      var menu = mNav.querySelector('.ptc-mobile-dropdown-menu');<!-- [et_pb_line_break_holder] -->      var currentLabel = mNav.querySelector('.ptc-trigger-current');<!-- [et_pb_line_break_holder] -->      var items = mNav.querySelectorAll('.ptc-dropdown-item');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      if (!trigger || !menu) return;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      trigger.addEventListener('click', function (e) {<!-- [et_pb_line_break_holder] -->        e.preventDefault();<!-- [et_pb_line_break_holder] -->        e.stopPropagation();<!-- [et_pb_line_break_holder] -->        var isOpen = trigger.classList.contains('ptc-is-open');<!-- [et_pb_line_break_holder] -->        if (isOpen) {<!-- [et_pb_line_break_holder] -->          trigger.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->          menu.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->        } else {<!-- [et_pb_line_break_holder] -->          trigger.classList.add('ptc-is-open');<!-- [et_pb_line_break_holder] -->          menu.classList.add('ptc-is-open');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      items.forEach(function (item) {<!-- [et_pb_line_break_holder] -->        item.addEventListener('click', function () {<!-- [et_pb_line_break_holder] -->          var text = item.getAttribute('data-label') || item.textContent.trim();<!-- [et_pb_line_break_holder] -->          if (currentLabel) {<!-- [et_pb_line_break_holder] -->            currentLabel.textContent = text;<!-- [et_pb_line_break_holder] -->          }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          items.forEach(function (it) {<!-- [et_pb_line_break_holder] -->            it.classList.remove('ptc-is-selected');<!-- [et_pb_line_break_holder] -->          });<!-- [et_pb_line_break_holder] -->          item.classList.add('ptc-is-selected');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          trigger.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->          menu.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Cerrar al hacer clic fuera<!-- [et_pb_line_break_holder] -->      document.addEventListener('click', function (event) {<!-- [et_pb_line_break_holder] -->        if (!mNav.contains(event.target)) {<!-- [et_pb_line_break_holder] -->          trigger.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->          menu.classList.remove('ptc-is-open');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ 3. SCROLLSPY Y SINCRONIZACI\u00d3N DE SECCIONES ACTIVAS<!-- [et_pb_line_break_holder] -->    var sections = document.querySelectorAll('.ptc-legal-wrapper .ptc-legal-section');<!-- [et_pb_line_break_holder] -->    var desktopLinks = document.querySelectorAll('.ptc-legal-wrapper .ptc-quicknav-link');<!-- [et_pb_line_break_holder] -->    var mobileItems = document.querySelectorAll('.ptc-legal-wrapper .ptc-dropdown-item');<!-- [et_pb_line_break_holder] -->    var mobileCurrentText = document.querySelector('.ptc-legal-wrapper .ptc-trigger-current');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    if (sections.length > 0 && (desktopLinks.length > 0 || mobileItems.length > 0)) {<!-- [et_pb_line_break_holder] -->      var ticking = false;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      function updateActiveSection() {<!-- [et_pb_line_break_holder] -->        var scrollPosition = window.pageYOffset || document.documentElement.scrollTop;<!-- [et_pb_line_break_holder] -->        var offsetCompensation = 140; \/\/ Altura acumulada de cabecera fija + margen de confort<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        var currentSectionId = '';<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        sections.forEach(function (section) {<!-- [et_pb_line_break_holder] -->          var top = section.offsetTop - offsetCompensation;<!-- [et_pb_line_break_holder] -->          var bottom = top + section.offsetHeight;<!-- [et_pb_line_break_holder] -->          if (scrollPosition >= top && scrollPosition < bottom) {<!-- [et_pb_line_break_holder] -->            currentSectionId = section.getAttribute('id');<!-- [et_pb_line_break_holder] -->          }<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        if (!currentSectionId && sections.length > 0 && scrollPosition < (sections[0].offsetTop - offsetCompensation)) {<!-- [et_pb_line_break_holder] -->          currentSectionId = sections[0].getAttribute('id');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        if (currentSectionId) {<!-- [et_pb_line_break_holder] -->          \/\/ Actualizar desktop links<!-- [et_pb_line_break_holder] -->          desktopLinks.forEach(function (link) {<!-- [et_pb_line_break_holder] -->            var href = link.getAttribute('href');<!-- [et_pb_line_break_holder] -->            if (href === '#' + currentSectionId) {<!-- [et_pb_line_break_holder] -->              link.classList.add('ptc-is-active');<!-- [et_pb_line_break_holder] -->            } else {<!-- [et_pb_line_break_holder] -->              link.classList.remove('ptc-is-active');<!-- [et_pb_line_break_holder] -->            }<!-- [et_pb_line_break_holder] -->          });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->          \/\/ Actualizar mobile items y texto<!-- [et_pb_line_break_holder] -->          mobileItems.forEach(function (mItem) {<!-- [et_pb_line_break_holder] -->            var href = mItem.getAttribute('href');<!-- [et_pb_line_break_holder] -->            if (href === '#' + currentSectionId) {<!-- [et_pb_line_break_holder] -->              mItem.classList.add('ptc-is-selected');<!-- [et_pb_line_break_holder] -->              var label = mItem.getAttribute('data-label') || mItem.textContent.trim();<!-- [et_pb_line_break_holder] -->              if (mobileCurrentText) {<!-- [et_pb_line_break_holder] -->                mobileCurrentText.textContent = label;<!-- [et_pb_line_break_holder] -->              }<!-- [et_pb_line_break_holder] -->            } else {<!-- [et_pb_line_break_holder] -->              mItem.classList.remove('ptc-is-selected');<!-- [et_pb_line_break_holder] -->            }<!-- [et_pb_line_break_holder] -->          });<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        ticking = false;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      window.addEventListener('scroll', function () {<!-- [et_pb_line_break_holder] -->        if (!ticking) {<!-- [et_pb_line_break_holder] -->          window.requestAnimationFrame(updateActiveSection);<!-- [et_pb_line_break_holder] -->          ticking = true;<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      }, { passive: true });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Ejecuci\u00f3n inicial<!-- [et_pb_line_break_holder] -->      setTimeout(updateActiveSection, 150);<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  if (document.readyState === 'loading') {<!-- [et_pb_line_break_holder] -->    document.addEventListener('DOMContentLoaded', initPrizmaLegal);<!-- [et_pb_line_break_holder] -->  } else {<!-- [et_pb_line_break_holder] -->    initPrizmaLegal();<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->})();<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->document.addEventListener('DOMContentLoaded', function() {<!-- [et_pb_line_break_holder] -->    \/\/ Generar correlativo aleatorio veros\u00edmil<!-- [et_pb_line_break_holder] -->    const randomNum = Math.floor(1000 + Math.random() * 9000);<!-- [et_pb_line_break_holder] -->    const correlativo = 'LDR-PRIZMA-2026-' + randomNum;<!-- [et_pb_line_break_holder] -->    const badgeNum = document.getElementById('ptc-hoja-num');<!-- [et_pb_line_break_holder] -->    if (badgeNum) badgeNum.textContent = correlativo;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Toggle menor de edad<!-- [et_pb_line_break_holder] -->    const checkMenor = document.getElementById('ptc-check-menor');<!-- [et_pb_line_break_holder] -->    const apoderadoBlock = document.getElementById('ptc-apoderado-block');<!-- [et_pb_line_break_holder] -->    if (checkMenor && apoderadoBlock) {<!-- [et_pb_line_break_holder] -->      checkMenor.addEventListener('change', function() {<!-- [et_pb_line_break_holder] -->        if (this.checked) {<!-- [et_pb_line_break_holder] -->          apoderadoBlock.classList.add('is-visible');<!-- [et_pb_line_break_holder] -->        } else {<!-- [et_pb_line_break_holder] -->          apoderadoBlock.classList.remove('is-visible');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Toggle selecci\u00f3n de tarjetas radio (Producto vs Servicio)<!-- [et_pb_line_break_holder] -->    const radioBienProds = document.querySelectorAll('input[name=\"tipo_bien\"]');<!-- [et_pb_line_break_holder] -->    radioBienProds.forEach(r => {<!-- [et_pb_line_break_holder] -->      r.addEventListener('change', function() {<!-- [et_pb_line_break_holder] -->        document.querySelectorAll('#card-bien-producto, #card-bien-servicio').forEach(c => c.classList.remove('is-selected'));<!-- [et_pb_line_break_holder] -->        if (this.checked) {<!-- [et_pb_line_break_holder] -->          this.closest('.ptc-radio-card').classList.add('is-selected');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Toggle selecci\u00f3n de tarjetas radio (Reclamo vs Queja)<!-- [et_pb_line_break_holder] -->    const radioDiscreps = document.querySelectorAll('input[name=\"tipo_discrepancia\"]');<!-- [et_pb_line_break_holder] -->    radioDiscreps.forEach(r => {<!-- [et_pb_line_break_holder] -->      r.addEventListener('change', function() {<!-- [et_pb_line_break_holder] -->        document.querySelectorAll('#card-tipo-reclamo, #card-tipo-queja').forEach(c => c.classList.remove('is-selected'));<!-- [et_pb_line_break_holder] -->        if (this.checked) {<!-- [et_pb_line_break_holder] -->          this.closest('.ptc-radio-card').classList.add('is-selected');<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Env\u00edo del Formulario<!-- [et_pb_line_break_holder] -->    const submitBtn = document.getElementById('ptc-btn-submit-ldr');<!-- [et_pb_line_break_holder] -->    if (!submitBtn) return;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    submitBtn.addEventListener('click', function() {<!-- [et_pb_line_break_holder] -->      const numDoc = document.getElementById('ptc-num-doc').value.trim();<!-- [et_pb_line_break_holder] -->      const nombres = document.getElementById('ptc-nombres').value.trim();<!-- [et_pb_line_break_holder] -->      const apePaterno = document.getElementById('ptc-ape-paterno').value.trim();<!-- [et_pb_line_break_holder] -->      const telefono = document.getElementById('ptc-telefono').value.trim();<!-- [et_pb_line_break_holder] -->      const email = document.getElementById('ptc-email').value.trim();<!-- [et_pb_line_break_holder] -->      const direccion = document.getElementById('ptc-direccion').value.trim();<!-- [et_pb_line_break_holder] -->      const detalle = document.getElementById('ptc-detalle-reclamo').value.trim();<!-- [et_pb_line_break_holder] -->      const pedido = document.getElementById('ptc-pedido-consumidor').value.trim();<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      const chk1 = document.getElementById('ptc-check-indecopi-1').checked;<!-- [et_pb_line_break_holder] -->      const chk2 = document.getElementById('ptc-check-indecopi-2').checked;<!-- [et_pb_line_break_holder] -->      const chk3 = document.getElementById('ptc-check-privacidad').checked;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Validaciones<!-- [et_pb_line_break_holder] -->      if (!numDoc) { alert('Por favor escribe tu n\u00famero de documento.'); document.getElementById('ptc-num-doc').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!nombres) { alert('Por favor escribe tus nombres.'); document.getElementById('ptc-nombres').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!apePaterno) { alert('Por favor escribe tu apellido paterno.'); document.getElementById('ptc-ape-paterno').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!telefono) { alert('Por favor escribe tu tel\u00e9fono o WhatsApp.'); document.getElementById('ptc-telefono').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!email) { alert('Por favor escribe tu correo electr\u00f3nico.'); document.getElementById('ptc-email').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!direccion) { alert('Por favor escribe tu direcci\u00f3n domiciliaria.'); document.getElementById('ptc-direccion').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!detalle) { alert('Por favor escribe el detalle circunstanciado de tu reclamo o queja.'); document.getElementById('ptc-detalle-reclamo').focus(); return; }<!-- [et_pb_line_break_holder] -->      if (!pedido) { alert('Por favor escribe tu pedido concreto (pretensi\u00f3n).'); document.getElementById('ptc-pedido-consumidor').focus(); return; }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      if (!chk1 || !chk2 || !chk3) {<!-- [et_pb_line_break_holder] -->        alert('Debes aceptar las declaraciones legales requeridas por INDECOPI para registrar la reclamaci\u00f3n.');<!-- [et_pb_line_break_holder] -->        return;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      const tipoDoc = document.getElementById('ptc-tipo-doc').value;<!-- [et_pb_line_break_holder] -->      const apeMaterno = document.getElementById('ptc-ape-materno').value.trim();<!-- [et_pb_line_break_holder] -->      const tipoRespuesta = document.getElementById('ptc-tipo-respuesta').value;<!-- [et_pb_line_break_holder] -->      const tipoBien = document.querySelector('input[name=\"tipo_bien\"]:checked').value;<!-- [et_pb_line_break_holder] -->      const tiendaCompra = document.getElementById('ptc-tienda-compra').value;<!-- [et_pb_line_break_holder] -->      const montoReclamo = document.getElementById('ptc-monto-reclamo').value.trim() || '0.00';<!-- [et_pb_line_break_holder] -->      const comprobante = document.getElementById('ptc-comprobante').value.trim() || 'No especificado';<!-- [et_pb_line_break_holder] -->      const numPedido = document.getElementById('ptc-num-pedido').value.trim() || 'No especificado';<!-- [et_pb_line_break_holder] -->      const asuntoReclamacion = document.getElementById('ptc-asunto-ldr').value;<!-- [et_pb_line_break_holder] -->      const tipoDiscrepancia = document.querySelector('input[name=\"tipo_discrepancia\"]:checked').value;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      const fechaHoy = new Date().toLocaleDateString('es-PE', { year: 'numeric', month: 'long', day: 'numeric', hour: '2-digit', minute: '2-digit' });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Llenar contenido del modal<!-- [et_pb_line_break_holder] -->      const modalContenido = document.getElementById('recibo-contenido');<!-- [et_pb_line_break_holder] -->      const reciboCodigo = document.getElementById('recibo-codigo');<!-- [et_pb_line_break_holder] -->      if (reciboCodigo) reciboCodigo.textContent = correlativo;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      if (modalContenido) {<!-- [et_pb_line_break_holder] -->        modalContenido.innerHTML = `<!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"background: #f8fafc; border: 1px solid var(--ptc-border); border-radius: 8px; padding: 16px; margin-bottom: 16px;\"><!-- [et_pb_line_break_holder] -->            <pee style=\"margin: 0 0 6px 0;\"><strong>Fecha y Hora de Registro:<\/strong> ${fechaHoy}<\/pee><!-- [et_pb_line_break_holder] -->            <pee style=\"margin: 0 0 6px 0;\"><strong>Proveedor:<\/strong> PRIZMA TECHNOLOGY S.A.C. \u00b7 RUC: 20602215068<\/pee><!-- [et_pb_line_break_holder] -->            <pee style=\"margin: 0;\"><strong>Establecimiento:<\/strong> Av. Arenales 2055, Tienda 102 - Lince, Lima<\/pee><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Consumidor:<\/strong> ${nombres} ${apePaterno} ${apeMaterno} (${tipoDoc} ${numDoc})<\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Canal de Notificaci\u00f3n:<\/strong> ${tipoRespuesta} (${email} \/ ${direccion})<\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Tipo de Reclamaci\u00f3n:<\/strong> <span style=\"display:inline-block; padding: 2px 8px; background: var(--ptc-accent); color: #000; font-weight: 700; border-radius: 4px;\">${tipoDiscrepancia.toUpperCase()}<\/span> \u00b7 <strong>Bien:<\/strong> ${tipoBien} (${tiendaCompra})<\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Comprobante \/ Pedido:<\/strong> ${comprobante} \/ ${numPedido} \u00b7 <strong>Monto:<\/strong> S\/ ${montoReclamo}<\/pee><!-- [et_pb_line_break_holder] -->          <\/p>\n<hr style=\"border: 0; border-top: 1px solid var(--ptc-border); margin: 12px 0;\"><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Detalle Circunstanciado:<\/strong><\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"background: #fff; border: 1px solid var(--ptc-border); padding: 10px; border-radius: 6px; white-space: pre-wrap; margin: 0 0 10px 0;\">${detalle}<\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"margin: 0 0 6px 0;\"><strong>Pedido Concreto:<\/strong><\/pee><!-- [et_pb_line_break_holder] -->          <pee style=\"background: #fff; border: 1px solid var(--ptc-border); padding: 10px; border-radius: 6px; white-space: pre-wrap; margin: 0;\">${pedido}<\/pee><!-- [et_pb_line_break_holder] -->        `;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Mostrar modal<!-- [et_pb_line_break_holder] -->      const modal = document.getElementById('ptc-modal-recibo');<!-- [et_pb_line_break_holder] -->      if (modal) modal.classList.add('is-open');<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Preparar enlace mailto de respaldo administrativo hacia fgambini@prizmastore.pe<!-- [et_pb_line_break_holder] -->      const mailtoSubject = encodeURIComponent(`[LIBRO DE RECLAMACIONES] ${correlativo} - ${tipoDiscrepancia} - ${nombres} ${apePaterno}`);<!-- [et_pb_line_break_holder] -->      const mailtoBody = encodeURIComponent(<!-- [et_pb_line_break_holder] -->        `HOJA DE RECLAMACI\u00d3N VIRTUAL - PRIZMA TECHNOLOGY S.A.C.\\n` +<!-- [et_pb_line_break_holder] -->        `C\u00f3digo: ${correlativo}\\n` +<!-- [et_pb_line_break_holder] -->        `Fecha: ${fechaHoy}\\n\\n` +<!-- [et_pb_line_break_holder] -->        `DATOS DEL CONSUMIDOR:\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Nombre: ${nombres} ${apePaterno} ${apeMaterno}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Documento: ${tipoDoc} ${numDoc}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Tel\u00e9fono: ${telefono}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Correo: ${email}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Direcci\u00f3n: ${direccion}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Notificaci\u00f3n preferida: ${tipoRespuesta}\\n\\n` +<!-- [et_pb_line_break_holder] -->        `BIEN CONTRATADO:\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Tipo: ${tipoBien}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Canal de compra: ${tiendaCompra}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Comprobante: ${comprobante}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Pedido web: ${numPedido}\\n` +<!-- [et_pb_line_break_holder] -->        `\u2022 Monto reclamado: S\/ ${montoReclamo}\\n\\n` +<!-- [et_pb_line_break_holder] -->        `DETALLE DE LA RECLAMACI\u00d3N (${tipoDiscrepancia.toUpperCase()}):\\n` +<!-- [et_pb_line_break_holder] -->        `${detalle}\\n\\n` +<!-- [et_pb_line_break_holder] -->        `PEDIDO DEL CONSUMIDOR:\\n` +<!-- [et_pb_line_break_holder] -->        `${pedido}\\n\\n` +<!-- [et_pb_line_break_holder] -->        `--------------------------------------------------\\n` +<!-- [et_pb_line_break_holder] -->        `Generado conforme a la Ley N\u00b0 29571 y D.S. N\u00b0 011-2011-PCM.`<!-- [et_pb_line_break_holder] -->      );<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      const mailtoUrl = `mailto:fgambini@prizmastore.pe?cc=ventas@prizmadrones.pe&subject=${mailtoSubject}&body=${mailtoBody}`;<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      \/\/ Feedback en el form<!-- [et_pb_line_break_holder] -->      const feedback = document.getElementById('ptc-ldr-feedback');<!-- [et_pb_line_break_holder] -->      const feedbackText = document.getElementById('ptc-ldr-feedback-text');<!-- [et_pb_line_break_holder] -->      if (feedback && feedbackText) {<!-- [et_pb_line_break_holder] -->        feedback.classList.add('is-success');<!-- [et_pb_line_break_holder] -->        feedbackText.innerHTML = `<!-- [et_pb_line_break_holder] -->          <strong>\u00a1Hoja de Reclamaci\u00f3n ${correlativo} Registrada!<\/strong><!\u2013- [et_pb_br_holder] -\u2013><!-- [et_pb_line_break_holder] -->          Se ha generado la constancia oficial. Se ha abierto la notificaci\u00f3n para la administraci\u00f3n (<a href=\"${mailtoUrl}\" style=\"color: #166534; font-weight: 700; text-decoration: underline;\">fgambini@prizmastore.pe<\/a>).<!-- [et_pb_line_break_holder] -->        `;<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Cerrar Modal<!-- [et_pb_line_break_holder] -->    const btnClose = document.getElementById('ptc-btn-close-modal');<!-- [et_pb_line_break_holder] -->    const btnOk = document.getElementById('ptc-btn-modal-ok');<!-- [et_pb_line_break_holder] -->    const modal = document.getElementById('ptc-modal-recibo');<!-- [et_pb_line_break_holder] -->    function closeModal() {<!-- [et_pb_line_break_holder] -->      if (modal) modal.classList.remove('is-open');<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->    if (btnClose) btnClose.addEventListener('click', closeModal);<!-- [et_pb_line_break_holder] -->    if (btnOk) btnOk.addEventListener('click', closeModal);<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ Imprimir<!-- [et_pb_line_break_holder] -->    const btnPrint = document.getElementById('ptc-btn-print');<!-- [et_pb_line_break_holder] -->    if (btnPrint) {<!-- [et_pb_line_break_holder] -->      btnPrint.addEventListener('click', function() {<!-- [et_pb_line_break_holder] -->        window.print();<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] -->  });<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-108472","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/pages\/108472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/comments?post=108472"}],"version-history":[{"count":2,"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/pages\/108472\/revisions"}],"predecessor-version":[{"id":108474,"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/pages\/108472\/revisions\/108474"}],"wp:attachment":[{"href":"https:\/\/prizmatech.pe\/drones\/wp-json\/wp\/v2\/media?parent=108472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}